How do I know that the tickets listed on TicketeStore.com are authentic?
The tickets you find on our site are either owned by TicketeStore or by another vetted, reputable ticket broker. As a member of the National Association of Ticket Brokers, we stand by every ticket we sell. You'll only find legitimate tickets listed on TicketeStore.com.
Please contact TicketeStore at (224) 293-2142 with any questions you have regarding this privacy statement.
How do I know that my transaction is secure and that my personal information is protected?
TicketeStore.com ensures a safe, secure customer buying experience. Our website is housed on secure servers with the latest security technology. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence of knowing that your personal information is protected at all times.
What types of payment do you accept?
We accept VISA, MasterCard, American Express, and Discover. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent.
How are my tickets shipped?
Whenever possible, we will ship your tickets electronically. For tickets without electronic delivery, all tickets are shipped via an express shipping service. The tickets will be delivered using the best method. We will inform you of the shipping method and when to expect delivery when your order is confirmed.
How can I track my order?
TicketeStore.com will provide you with package tracking information once your order is shipped.
I purchased tickets from TicketeStore.com but cannot attend the event. What is your refund/return policy?
There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them.
What if my event is cancelled?
All cancelled events vary in detail, and require unique consideration. Please contact us with any questions (224) 293-2142
What if my event is postponed?
If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed events.
What if my tickets are lost or stolen?
As with cancelled events, contact us with any questions regarding an issue at (224) 293-2142.
I have tickets to sell. Will TicketeStore.com buy them from me?
If you have tickets to list on our site or would like to sell to us, please contact us via email firstname.lastname@example.org or call (224) 293-2142 to discuss a proposal.