FAQ

   1.     How do I know that the tickets listed on TicketeStore.com are authentic?
   2.     How do I contact TicketeStore.com?
   3.     What is your Privacy Policy?
   4.     How do I know that my transaction is secure and that my personal information is protected?
   5.     What types of payment do you accept?
   6.     How are my tickets shipped?
   7.     How can I track my order?
   8.     I purchased tickets from TicketeStore.com but cannot attend the event. What is your refund/return policy? 
   9.     What if my event is cancelled?
  10.    What if my event is postponed?
  11.    What if my tickets are lost or stolen?
  11.    I have tickets to sell. Will Ticketestore.com buy them from me?
 
 
1. How do I know that the tickets listed on TicketeStore.com are authentic? 
 
Answer
A majority of our tickets are our own tickets. We control the purchase and sale of those tickets to ensure authenticity. You'll only find legitimate tickets listed on TicketeStore.com.
 
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2. How do I contact TicketeStore.com? 
 
Answer
Email us at  sales@ticketestore.com  or call (224) 293-2142.
 
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3. What is your Privacy Policy? 
 
Answer
 
TicketeStore takes your privacy seriously and uses every measure possible to protect information collected on our website. We reserve the right to amend this privacy policy at any time, so please monitor this page frequently.  TicketeStore will not sell, rent or share your information collected on this site.  All customer information is protected online using industry-leading encryption software.  Customers ordering tickets from TicketeStore are asked to provide personal (name, shipping address, etc.) and billing (credit card) information. We use this information in order to send you tickets you purchased, charge your credit card for purchases and contact you regarding your order. 
 
Please contact TicketeStore at (224) 293-2142 with any questions you have regarding this privacy statement.
 
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4. How do I know that my transaction is secure and that my personal information is protected? 
 
Answer
TicketeStore.com ensures a safe, secure customer buying experience. Our website is housed on secure servers with the latest security technology. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence of knowing that your personal information is protected at all times.
 
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5. What types of payment do you accept? 
 
Answer
CREDIT CARD
We accept VISA, MasterCard, American Express, and Discover. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent.
 
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6. How are my tickets shipped? 
 
Answer
Whenever possible, we will ship your tickets electronically. For tickets without electronic delivery, all tickets are shipped via an express shipping service. The tickets will be delivered using the best method. We will inform you of the shipping method and when to expect delivery when your order is confirmed.
 
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7. How can I track my order? 
 
Answer
TicketeStore.com will inform you as to when you can expect your package when we confirm your order. If it does not arrive by when expected, please contact our Customer Care Department.
 
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8. I purchased tickets from TicketeStore.com but cannot attend the event. What is your refund/return policy? 
 
Answer
There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them.
 
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9. What if my event is cancelled? 
 
Answer
All cancelled events vary in detail, and require unique consideration. Please contact us with any questions (224) 293-2142
 
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10. What if my event is postponed? 
 
Answer
If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed events.
 
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11. What if my tickets are lost or stolen? 
 
Answer
As with cancelled events, contact us with any questions regarding an issue (224) 293-2142
 
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12. I have tickets to sell. Will TicketeStore.com buy them from me? 
 
Answer
If you have tickets to list on our site or would like to sell to us, please contact us via email  sales@ticketestore.com  or call (224) 293-2142 to discuss a proposal.
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